Privacy Policy

Last updated: April 22, 2026

Your privacy matters to us. This Privacy Policy explains how Pittsburgh Physical Medicine ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, contact us, or receive communications from us.

1.Information We Collect

Personal Information You Provide

When you contact us, book an appointment, or sign up for communications, we may collect:

• Name, email address, phone number, and mailing address
• Date of birth and basic health information you choose to share when booking
• Insurance information when provided for scheduling purposes
• Any messages, requests, or feedback you send us

Usage Data

When you visit our website, we automatically collect certain information, including your IP address, browser type, device type, pages visited, and time spent on our site.

2.Protected Health Information (HIPAA)

Pittsburgh Physical Medicine is a healthcare provider subject to the Health Insurance Portability and Accountability Act ("HIPAA"). Any Protected Health Information ("PHI") collected during the course of your treatment is handled separately under our HIPAA Notice of Privacy Practices, which is provided to all patients and available at our clinic upon request. This website Privacy Policy applies to information collected through our website, SMS system, and general communications — not to treatment records, which are governed by HIPAA.

3.SMS / Text Message Communications

How You Opt In

By providing your mobile phone number to Pittsburgh Physical Medicine — whether through our website forms, appointment booking system, chat widget, or during an in-person or phone interaction — and by checking the SMS consent box or verbally agreeing to receive text messages, you consent to receive SMS messages from us.

Types of Messages

You may receive the following types of text messages from us:

• Appointment confirmations, reminders, and scheduling changes
• Responses to inquiries you have submitted
• Follow-up communications related to your care
• Occasional informational updates about our services

Message Frequency & Fees

Message frequency varies based on your interaction with our clinic. Message and data rates may apply depending on your mobile carrier and plan. Pittsburgh Physical Medicine does not charge for SMS messages.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a confirmation message and will not receive further SMS communications from us. For help, reply HELP or contact us at (412) 404-8337.

4.How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage appointments
• Provide chiropractic, physical therapy, and massage therapy services
• Respond to your inquiries and requests
• Send appointment reminders and clinic-related communications
• Improve our website and services
• Comply with legal and regulatory obligations

5.Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control or disable cookies through your browser settings, though some features of the website may not function properly without them.

6.Data Sharing & Disclosure

We do not sell or rent your personal information. We may share information only in these limited circumstances:

• Service providers that help us operate our clinic and website (e.g., our scheduling platform, secure messaging platform, website hosting) — these providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes.
• Legal requirements, such as responding to a subpoena, court order, or other lawful request.
• With your consent, when you specifically authorize us to share information.

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.

7.Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8.Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal and medical record-keeping requirements)
• Opt out of marketing communications at any time
• Withdraw SMS consent by replying STOP

To exercise any of these rights, contact us using the information below.

9.Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. Patients under 18 who receive care at our clinic are scheduled and treated in accordance with parental consent and applicable healthcare law.

10.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when the most recent changes took effect. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Policy.